Shipping policy

Last Updated: October 2, 2026 / Effective Date: October 2, 2026
This Shipping Policy explains how 3DNA Dental processes and delivers orders, and handles cancellations. It applies to purchases made

through www.3dnadental.com, unless a product page, written quotation, manufacturer requirement, service agreement, or other written agreement expressly states different terms. By placing an order, you agree to this policy and represent that the information you provide is accurate and complete.

Order Acceptance and Availability
An order confirmation acknowledges that we received your order; it does not guarantee product availability, order acceptance, or immediate shipment. We may accept, decline, limit, or cancel an order when necessary to verify payment, confirm professional-use eligibility, address a pricing or listing error, comply with law or manufacturer restrictions, prevent fraud, or because inventory or fulfillment capacity is unavailable. If we cancel an order after payment has been captured, we will issue a refund for the unfulfilled portion in accordance with this policy and applicable law.

Product pages, checkout, and written order communications may identify an item as in stock, pre-order, back-order, special order, or subject to manufacturer availability. An “Add to Cart” button does not by itself guarantee that an item is available for immediate shipment. Where a delivery date is important to your purchase decision, please contact sales@3dnadental.com before ordering. We will use reasonable efforts to provide current availability information, but stated availability and shipment dates are estimates unless expressly identified in writing as a firm commitment.

Order Processing and Shipment Timing
For in-stock merchandise, orders are generally processed within two to three business days after payment confirmation and any required credential, fraud, or order-information verification. Business days do not include weekends or U.S. federal holidays. Order processing time is separate from carrier transit time, customs processing, and delivery time.

Standard transit within the continental United States is generally estimated at three to seven business days after shipment. Shipments to Canada are generally estimated at five to ten business days after shipment and may take longer because of customs clearance, carrier capacity, weather, remote-delivery conditions, or other circumstances outside our control. Hawaii deliveries may be faster when fulfilled from a local source, but delivery timing remains an estimate. Product pages, checkout, carrier communications, and written order confirmations may provide more specific information for a particular order.

We make shipment representations only when we have a reasonable basis for them. If we cannot ship merchandise within the time stated at checkout or in the applicable order confirmation, we will provide notice and offer options required by applicable law, which may include consenting to a revised shipment date or cancelling the unshipped portion of the order for a prompt refund. If we determine that we cannot fulfill an order, we may cancel it and issue a refund for the unfulfilled merchandise.

Shipping Methods, Charges, and Tracking
We may use Easyship, FedEx, UPS, DHL, USPS, local carriers, freight providers, or other qualified fulfillment and delivery partners. The carrier, service level, and fulfillment location may be selected based on the product, destination, delivery requirements, speed, cost, and carrier availability. Shipping charges are calculated at checkout or otherwise stated in an approved quotation. Rates may reflect package weight, dimensions, destination, insurance, special handling, freight requirements, and carrier service level. Shipping estimates and carrier quotes are subject to change before checkout is completed or before a quotation is accepted.

After an order ships, we will send the tracking information available to us to the email address supplied with the order. Tracking status is provided by the carrier and may not update immediately. Delivery estimates are not guaranteed and may be affected by carrier operations, weather, customs, incomplete or incorrect delivery information, or events outside our reasonable control.

Shipping Locations, Partial Shipments, and Import Responsibilities
We currently serve the United States and Canada and may make other destinations available depending on the product, destination, manufacturer authorization, carrier availability, export restrictions, and applicable law. Some products may ship from our Hawaii or Florida operations, or directly from a manufacturer or distribution partner. The ship-from location does not determine the return destination.

We may ship available items separately unless the order or quotation states otherwise. If an order is partially shipped, you will not be charged more than the total shipping amount disclosed or agreed to for the order unless you separately approve an additional charge. If merchandise cannot be shipped, we will provide the applicable delay or cancellation notice and refund the unshipped portion as required by law.

For international or cross-border shipments, the purchaser is responsible for providing accurate shipping and customs information and, unless otherwise stated in writing, for applicable duties, taxes, brokerage charges, import permits, regulatory approvals, and other import-related charges. A customs hold, refusal, or delay may affect delivery timing. We may decline or cancel an order when export, import, sanctions, manufacturer, or carrier restrictions apply.

Delivery Addresses, Title, and Risk of Loss
You are responsible for providing a complete and accurate delivery address, contact telephone number, email address, and any delivery instructions needed for your order. We are not responsible for delays, additional charges, delivery failures, or loss caused by inaccurate information supplied by the purchaser. Address changes requested after an order is placed may not be possible and may result in carrier or rerouting charges.

To the extent permitted by applicable law, title to and risk of loss for merchandise pass to the purchaser when the carrier accepts the shipment. This provision does not limit any non-waivable rights that may apply to you. If tracking shows a delivery issue, missing package, visible freight damage, or suspected loss, contact support@3dnadental.com promptly so that we can assist with the carrier or manufacturer claim process.

Cancellations and Order Changes
To request a cancellation or order change, contact support@3dnadental.com as soon as possible. Requests received within 48 hours of placement may be cancelled if the order has not shipped, entered fulfillment, been custom-configured, or been submitted to a manufacturer or distribution partner. A cancellation request is not effective until we confirm it in writing.

Once merchandise has shipped, the order is subject to the return process below. Special-order, custom-configured, manufacturer-direct, or made-to-order products may not be cancellable after the order is submitted for fulfillment. If a cancellation is accepted, we will refund the applicable amount to the original payment method within seven to ten business days after confirmation, subject to any non-refundable charges disclosed in an accepted quotation or other written agreement and applicable law.