Shipping Policy

Last Updated: August 15, 2026. Effective Date: August 15, 2026.

3DNA Dental serves customers in the United States and Canada. Orders may ship from our Hawaii or Florida operations or directly from an authorized manufacturer or distribution partner. The ship-from location does not determine the return destination.

Processing time

For in-stock merchandise, orders are generally processed within two to three business days after payment confirmation and any required credential, fraud, or order-information verification. Processing time is separate from carrier transit time, customs processing, and delivery time. Product pages, checkout, and written order communications may identify an item as in stock, pre-order, back-order, special order, or subject to manufacturer availability.

Delivery estimates

Standard transit within the continental United States is generally estimated at three to seven business days after shipment. Shipments to Canada are generally estimated at five to ten business days after shipment and may take longer because of customs clearance, carrier capacity, weather, remote-delivery conditions, or other circumstances outside our control. Hawaii deliveries may be faster when fulfilled locally, but delivery timing remains an estimate. Delivery estimates are not guarantees.

Shipping costs and methods

Shipping charges and available delivery methods are calculated at checkout or stated in an approved quotation. Charges may reflect package weight, dimensions, destination, insurance, special handling, freight requirements, and carrier service level. We may use Easyship, FedEx, UPS, DHL, USPS, local carriers, freight providers, or other qualified fulfillment and delivery partners.

Tracking and partial shipments

After an order ships, we will send available tracking information to the email address supplied with the order. We may ship available items separately unless the order or quotation states otherwise. If merchandise cannot be shipped, we will provide the applicable delay or cancellation notice and refund the unshipped portion as required by law.

Cross-border shipments

For international or cross-border shipments, the purchaser is responsible for providing accurate shipping and customs information and, unless otherwise stated in writing, for applicable duties, taxes, brokerage charges, import permits, regulatory approvals, and other import-related charges. We may decline or cancel an order when export, import, sanctions, manufacturer, or carrier restrictions apply.

Shipping support

For delivery timing before purchase, contact sales@3dnadental.com. For an order, tracking, address, damage, or delivery issue, contact support@3dnadental.com or +1 (888) 852-1755.

See the complete Fulfillment & Return Policy for cancellation, return, refund, damaged-shipment, and professional-use terms.