Last Updated: August 15, 2026 / Effective Date: August 15, 2026
This Fulfillment and Return Policy explains how 3DNA Dental processes and delivers orders, handles cancellations, returns, refunds, damaged shipments, services, and training, and verifies professional-use eligibility. It applies to purchases made

 through www.3dnadental.com, unless a product page, written quotation, manufacturer requirement, service agreement, or other written agreement expressly states different terms. By placing an order, you agree to this policy and represent that the information you provide is accurate and complete.

Order Acceptance and Availability
An order confirmation acknowledges that we received your order; it does not guarantee product availability, order acceptance, or immediate shipment. We may accept, decline, limit, or cancel an order when necessary to verify payment, confirm professional-use eligibility, address a pricing or listing error, comply with law or manufacturer restrictions, prevent fraud, or because inventory or fulfillment capacity is unavailable. If we cancel an order after payment has been captured, we will issue a refund for the unfulfilled portion in accordance with this policy and applicable law.

Product pages, checkout, and written order communications may identify an item as in stock, pre-order, back-order, special order, or subject to manufacturer availability. An “Add to Cart” button does not by itself guarantee that an item is available for immediate shipment. Where a delivery date is important to your purchase decision, please contact sales@3dnadental.com before ordering. We will use reasonable efforts to provide current availability information, but stated availability and shipment dates are estimates unless expressly identified in writing as a firm commitment.

Order Processing and Shipment Timing
For in-stock merchandise, orders are generally processed within two to three business days after payment confirmation and any required credential, fraud, or order-information verification. Business days do not include weekends or U.S. federal holidays. Order processing time is separate from carrier transit time, customs processing, and delivery time.

Standard transit within the continental United States is generally estimated at three to seven business days after shipment. Shipments to Canada are generally estimated at five to ten business days after shipment and may take longer because of customs clearance, carrier capacity, weather, remote-delivery conditions, or other circumstances outside our control. Hawaii deliveries may be faster when fulfilled from a local source, but delivery timing remains an estimate. Product pages, checkout, carrier communications, and written order confirmations may provide more specific information for a particular order.

We make shipment representations only when we have a reasonable basis for them. If we cannot ship merchandise within the time stated at checkout or in the applicable order confirmation, we will provide notice and offer options required by applicable law, which may include consenting to a revised shipment date or cancelling the unshipped portion of the order for a prompt refund. If we determine that we cannot fulfill an order, we may cancel it and issue a refund for the unfulfilled merchandise.

Shipping Methods, Charges, and Tracking
We may use Easyship, FedEx, UPS, DHL, USPS, local carriers, freight providers, or other qualified fulfillment and delivery partners. The carrier, service level, and fulfillment location may be selected based on the product, destination, delivery requirements, speed, cost, and carrier availability. Shipping charges are calculated at checkout or otherwise stated in an approved quotation. Rates may reflect package weight, dimensions, destination, insurance, special handling, freight requirements, and carrier service level. Shipping estimates and carrier quotes are subject to change before checkout is completed or before a quotation is accepted.

After an order ships, we will send the tracking information available to us to the email address supplied with the order. Tracking status is provided by the carrier and may not update immediately. Delivery estimates are not guaranteed and may be affected by carrier operations, weather, customs, incomplete or incorrect delivery information, or events outside our reasonable control.

Shipping Locations, Partial Shipments, and Import Responsibilities
We currently serve the United States and Canada and may make other destinations available depending on the product, destination, manufacturer authorization, carrier availability, export restrictions, and applicable law. Some products may ship from our Hawaii or Florida operations, or directly from a manufacturer or distribution partner. The ship-from location does not determine the return destination.

We may ship available items separately unless the order or quotation states otherwise. If an order is partially shipped, you will not be charged more than the total shipping amount disclosed or agreed to for the order unless you separately approve an additional charge. If merchandise cannot be shipped, we will provide the applicable delay or cancellation notice and refund the unshipped portion as required by law.

For international or cross-border shipments, the purchaser is responsible for providing accurate shipping and customs information and, unless otherwise stated in writing, for applicable duties, taxes, brokerage charges, import permits, regulatory approvals, and other import-related charges. A customs hold, refusal, or delay may affect delivery timing. We may decline or cancel an order when export, import, sanctions, manufacturer, or carrier restrictions apply.

Delivery Addresses, Title, and Risk of Loss
You are responsible for providing a complete and accurate delivery address, contact telephone number, email address, and any delivery instructions needed for your order. We are not responsible for delays, additional charges, delivery failures, or loss caused by inaccurate information supplied by the purchaser. Address changes requested after an order is placed may not be possible and may result in carrier or rerouting charges.

To the extent permitted by applicable law, title to and risk of loss for merchandise pass to the purchaser when the carrier accepts the shipment. This provision does not limit any non-waivable rights that may apply to you. If tracking shows a delivery issue, missing package, visible freight damage, or suspected loss, contact support@3dnadental.com promptly so that we can assist with the carrier or manufacturer claim process.

Cancellations and Order Changes
To request a cancellation or order change, contact support@3dnadental.com as soon as possible. Requests received within 48 hours of placement may be cancelled if the order has not shipped, entered fulfillment, been custom-configured, or been submitted to a manufacturer or distribution partner. A cancellation request is not effective until we confirm it in writing.

Once merchandise has shipped, the order is subject to the return process below. Special-order, custom-configured, manufacturer-direct, or made-to-order products may not be cancellable after the order is submitted for fulfillment. If a cancellation is accepted, we will refund the applicable amount to the original payment method within seven to ten business days after confirmation, subject to any non-refundable charges disclosed in an accepted quotation or other written agreement and applicable law.

Returns and Refund Eligibility
Return authorization is required before any merchandise is sent back. To request a Return Merchandise Authorization (RMA), email support@3dnadental.com with your order number, the item to be returned, the reason for the return, and photographs where relevant. We will provide return instructions and the correct return address. Do not return merchandise to the original ship-from address unless we have instructed you to do so. Returns sent without an RMA, to an unauthorized location, or after the authorized return period may be refused or returned to you at your expense.

Capital equipment may be eligible for return within 30 days after delivery only if it is unused, unopened, undamaged, complete, and in its original manufacturer packaging with all accessories, documents, and included components. Eligible non-defective capital-equipment returns are subject to a 15% restocking fee. Original shipping, delivery, special-handling, freight, installation, and return-shipping charges are non-refundableable unless the item was defective, damaged in transit, or incorrectly shipped by us.

Resin and other consumable materials may be eligible for return within 30 days after delivery only if they are unopened, unused, undamaged, within the applicable shelf-life requirements, and in their original packaging. Eligible non-defective resin returns are subject to a 10% restocking fee. Opened resin, used consumables, materials stored outside manufacturer requirements, and products with broken seals are not returnable unless they are defective or incorrectly supplied.

Custom-ordered, special-order, made-to-order, configured, engraved, personalized, clearance, final-sale, or non-resalable merchandise is not returnable unless defective or required by applicable law. Training materials that have been used, software or digital products that have been accessed or activated, and services that have been delivered are not returnable except as required by law or an applicable written agreement.

You are responsible for return shipping, insurance, and safe packaging for a non-defective return. We recommend using a traceable, insured shipping method and retaining the shipment receipt. You are responsible for loss or damage during return transit until the authorized receiving location accepts the package. After we or the authorized fulfillment partner receives and inspects an eligible return, we will confirm the outcome and issue any approved refund to the original payment method within seven to ten business days. Your financial institution or card issuer may require additional time to post the credit.

Damaged, Defective, or Incorrect Items
Please inspect shipments promptly after delivery. To help us preserve carrier and manufacturer claim rights, notify us of visible damage, a leaking container, an incorrect item, a missing item, or a suspected defect within 48 hours after delivery by emailing support@3dnadental.com. Include your order number, a description of the issue, photographs of the item and packaging, and any other information reasonably requested. The 48-hour notice period is intended to facilitate a timely claim and does not limit rights that cannot lawfully be limited.

Do not use damaged equipment, a leaking material container, or a product that appears unsafe. Keep the product, all packaging, and any freight documentation until we or the applicable carrier or manufacturer instructs you otherwise. After reviewing the claim, we may arrange, as appropriate, inspection, troubleshooting, return authorization, replacement, repair, manufacturer warranty processing, or refund. For a verified item that was damaged in transit, defective on arrival, or incorrectly shipped, we will provide instructions concerning the applicable return shipping and will not charge a restocking fee.

Services and Training
Technical IT services and training may be delivered remotely, in person, or through a combination of both, as described in the applicable product page, quotation, service agreement, or written confirmation. Remote sessions are generally scheduled within five business days after purchase, subject to instructor, customer, and technical availability. In-person training timing, travel, access requirements, and any physical training materials will be coordinated separately.

A service or training refund may be requested only before the service has been delivered and at least seven business days before the scheduled session, unless another written agreement applies. Once a session is scheduled, cancellations made within seven business days of the session are non-refundableable but may be rescheduled once at no additional charge, subject to availability. Training included with an equipment purchase does not alter the equipment return or cancellation terms. Ongoing IT services, if offered, may be cancelled with 30 days’ written notice to support@3dnadental.com, with cancellation effective at the end of the current billing cycle unless an applicable service agreement states otherwise.

Manufacturer Warranties and Product Support
Products may be covered by a manufacturer warranty, service plan, or support terms. The applicable manufacturer documentation, warranty terms, and Instructions for Use control to the extent they apply. Unless expressly stated in writing, 3DNA Dental does not provide a separate manufacturer warranty. We may assist you with a warranty claim, but a manufacturer may require serial numbers, proof of purchase, troubleshooting, inspection, or direct communication before approving warranty service, repair, replacement, or refund.

Professional-Use Eligibility
Many products offered through 3DNA Dental are intended for licensed dental professionals, dental laboratories, dental practices, educational institutions, and other qualified healthcare providers trained in the use of dental or medical devices. Product classification, intended use, purchaser qualifications, and regulatory restrictions vary by manufacturer, model, material, and jurisdiction. Review the individual product page and the manufacturer’s Instructions for Use before purchase and use.

By placing an order for a professional-use product, you represent that you are a qualified professional, an authorized representative of a qualified dental practice, laboratory, educational institution, or healthcare organization, or an authorized distributor or reseller permitted to purchase the product. We may request proof of licensure, business credentials, purchaser authorization, or other documentation before processing or shipping an order. We may refuse or cancel an order that does not meet applicable professional-use, regulatory, manufacturer, export, or eligibility requirements.

Products must be used only in accordance with the manufacturer’s Instructions for Use and applicable federal, state, local, and international laws and regulations. Website content and product information are provided for informational purposes and do not constitute medical, dental, legal, or clinical advice, or replace required training or professional judgment.

Policy Changes and Contact Information
We may revise this policy to reflect changes in products, fulfillment practices, carrier operations, law, or business operations. The version posted on the Site when you place an order applies to that order unless we provide otherwise in writing or applicable law requires a different result.

For order, cancellation, return, damage, or fulfillment support, contact 3DNA Dental at support@3dnadental.com. For product availability, quotations, or delivery-timing questions before purchase, contact sales@3dnadental.com.

Contact Us
If you have questions about this Fulfillment & Return Policy, an order, cancellation, return, refund, damage, or delivery, contact us at:

3DNA Dental
137 Lanakila Place
Kihei, HI 96753
United States

Email: support@3dnadental.com
Phone: +1 (888) 852-1755