Terms of Service

Last Updated: August 15, 2026. Effective Date: August 15, 2026.

These Terms of Service govern access to and use of 3dnadental.com, including webpages, customer accounts, products, content, support, consulting, training, and related services. The services are operated by 3DNA, Inc., doing business as 3DNA Dental. By using the services, creating an account, submitting an order, or purchasing a product or service, you agree to these Terms, the Privacy Policy, and the Fulfillment & Return Policy.

Store information and professional use

For customer support, contact support@3dnadental.com or +1 (888) 852-1755. For product availability and sales questions, contact sales@3dnadental.com. For general inquiries and legal notices, contact info@3dnadental.com.

Many products are intended only for licensed dental professionals, dental laboratories, dental practices, educational institutions, qualified healthcare providers, and other authorized professional organizations. By placing an order for a restricted product, you represent that you are authorized to purchase it. Product classification, intended use, and purchaser qualifications vary by manufacturer, model, material, and jurisdiction. We may request proof of licensure, business credentials, or other documentation before accepting, processing, or fulfilling an order.

Accounts, orders, and availability

You must provide accurate, complete, and current account information and safeguard your credentials. Submitting an order is an offer to purchase; an order-confirmation email confirms receipt but does not constitute acceptance. We accept an order when we send a shipping confirmation, make the product available for pickup, begin delivery of a purchased service, or otherwise expressly confirm acceptance.

We may decline, cancel, or limit an order before acceptance for suspected fraud; errors in pricing, product information, or availability; payment-authorization failure; export or professional-use restrictions; or a violation of these Terms. If we cancel an order after payment has been collected, we will refund the amount paid for the cancelled item or service through the original payment method unless another lawful arrangement is agreed. An Add to Cart button does not guarantee immediate shipment.

Product information, prices, and payment

We aim to present accurate product descriptions, specifications, prices, images, and availability. Content may contain errors, become outdated, or vary because of manufacturer changes, production variation, display settings, or other circumstances. We may correct errors, update information, modify or discontinue products, and cancel orders affected by an error to the extent permitted by law. Product-specific regulatory, clearance, registration, biocompatibility, warranty, intended-use, or professional-use claims apply only when supported by applicable manufacturer documentation.

Prices are listed in U.S. dollars unless otherwise stated. Shipping, handling, taxes, customs duties, import charges, and other disclosed charges may apply. The price charged is the price shown at checkout or in an accepted written quote, subject to correction of evident errors. You authorize us and our payment providers to charge the payment method submitted for the amount shown at checkout or in the applicable invoice.

Shipping, returns, and services

Shipping, delivery, fulfillment, return, refund, cancellation, and related commercial terms are governed by the Fulfillment & Return Policy, which is incorporated into these Terms. Orders are ordinarily processed within two to three business days after payment confirmation. Standard delivery estimates are three to seven business days within the United States and five to ten business days to Canada, subject to customs clearance. Orders may ship from Hawaii, Florida, an authorized manufacturer, or a distribution partner.

Technical services and training may be delivered remotely or in person. Any signed agreement, accepted quote, invoice, or service order controls over conflicting general terms in these Terms. Manufacturer warranties, if any, are provided by the applicable manufacturer under its separate warranty terms.

Acceptable use, intellectual property, and third parties

You may use the services only for lawful, professional, and authorized purposes. You may not use the services for fraud, deception, harassment, or unlawful purposes; interfere with their security; bypass access controls; scrape, data-mine, or monitor the services through unauthorized automated means; or infringe intellectual-property or privacy rights. The 3DNA Dental and 3DNA names, logos, product listings, text, images, videos, software, and other site materials are owned by 3DNA Dental, its licensors, or the applicable owner and are protected by law.

The services may link to third-party providers, manufacturers, distributors, carriers, social-media platforms, payment providers, and other services. We do not control and are not responsible for third-party services, content, availability, policies, products, or practices.

Privacy, warranties, and liability

The Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information. To the fullest extent permitted by applicable law, the services and products are provided on an “as is” and “as available” basis. We disclaim warranties that may lawfully be disclaimed. Nothing in these Terms excludes a warranty, remedy, or consumer protection that cannot lawfully be excluded or limited.

To the fullest extent permitted by law, 3DNA, Inc., 3DNA Dental, and their owners, directors, officers, employees, agents, affiliates, licensors, suppliers, manufacturers, distributors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity. Our total liability for claims relating to the services, products, or these Terms will not exceed the greater of the amount paid for the relevant product or service during the prior twelve months or US$100, except where applicable law requires otherwise.

Governing law, changes, and contact

Except to the extent federal law controls, these Terms and disputes arising from the services, products, or these Terms are governed by the laws of the State of Florida. Before beginning a formal legal proceeding, send a written notice describing the dispute and requested relief to info@3dnadental.com; the parties will attempt in good faith to resolve the dispute informally for at least 30 days after receipt.

We may update these Terms from time to time. Revised Terms apply when posted unless a later effective date is stated. Continued use after the effective date constitutes acceptance where permitted by law.

Contact us

3DNA, Inc. / 3DNA Dental
137 Lanakila Place
Kihei, HI 96753
United States

Email: support@3dnadental.com
Phone: +1 (888) 852-1755

For the full current terms, see 3DNA Dental’s Terms of Service.