Refund Policy
At 3DNA Dental, we strive to provide the highest quality dental supplies and ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to address your concerns.
Eligibility for Refunds
To qualify for a refund, the following conditions must be met:
- The item must be unused, undamaged, and in its original packaging.
- The return request must be made within 30 days of the delivery date.
- Proof of purchase (e.g., receipt or order confirmation) must be provided.
Non-Refundable Items
Certain items are exempt from being returned and refunded, including but not limited to:
- Opened or used dental consumables (e.g., gloves, gauze, syringes).
- Custom-made or personalized products (e.g., custom mouthguards, surgical guides).
- Products that have been damaged due to improper handling or use.
How to Request a Refund
- Contact Us: Email or call our customer service team at support@3dnadental.com | +1 (888) 852-1755 ext. 312 to initiate a return request. Provide your order number and reason for the return.
- Return Authorization: Once your request is approved, you will receive a Return Authorization (RA) number and instructions on how to send the item(s) back.
- Return Shipping: Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong or defective item received). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refund Process
Once we receive and inspect the returned item(s), you will be notified of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and the amount will be automatically applied to your original method of payment.
Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account or credit card statement.
- Contact your bank or credit card provider, as processing times can vary.
- If you’ve completed these steps and still have not received your refund, please contact us at [Contact Information].
Exchanges
If you wish to exchange an item for a different product, please follow the return process and place a new order for the desired item.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
- Customer Support
support@3dnadental.com
Office: +1 (888) 852-1755 ext. 312
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